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Legal & Privacy

Terms and Conditions

1. PURCHASES

The Blind Depot ®, the store for custom blinds online, orders are payable in full before manufacturing. You are responsible for the measurements, colors and options selected. Blind Depot will not refund or provide credit for any change in your order that is notified after it has been sent to manufacturing. All prices are in South African Rands (ZAR) and only South African currency is accepted.

2. RETURN OF MERCHANDISE

As soon as you receive your order, verify the contents to ensure that of all the products you ordered have been received and inspect the merchandise to verify if there has been any damage caused during delivery. No return of damaged merchandise due to transport will be accepted unless reported to The Blinds Depot and to the courier service within 5 days’ receipt of your order. Only damage reported by you and confirmed by The Blinds Depot prior to the return will be accepted. The return of merchandise will not be accepted without a written request from the customer and authorization from The Blinds Depot. You are responsible for carefully protecting and packaging any returned merchandise.

3. WARRANTY

All of our products are under a 2 year warranty from the date of purchase. The warranty covers any defects in material and workmanship for as long as the original purchaser owns the products and as long as they were installed in accordance with the supplied instructions, for the opening/window they were purchased for, providing the products are manually operated and have not been altered, tampered with or modified. The warranty does not cover any damage caused by or resulting from misuse, abuse, alterations or excessive discoloration due to sunlight or passage of time, humidity, exposure to salty air, change in atmospheric conditions or corrosive materials. The warranty also does not apply to conditions caused by normal wear and tear upon the actual product.

Legal & Privacy

Privacy Policy

The Blinds Depot, is committed to protecting your personal information. We’ve designated an individual within the company who is responsible for ensuring compliance with our privacy policy and privacy laws. We collect, use and disclose personal information to provide you with certain goods or services you have requested. The identifying purposes will be clear (e.g. information required for the payment of your order) or otherwise identified before or at the time we collect your information.

1. Consent

Providing us your personal information at your decision. We are not going to require you to consent to the collection, use, or disclosure of your personal information as a condition to the provision of goods or services, except as required to be able to supply the goods or services. The personal information we collect is limited to the information necessary for the identified purpose, and may be collected from you over the phone, via email, or through our website.

2. Limiting Use, Disclosure and Retention

We will only use or disclose your personal informatoin for the purpose for which it was collected unless you’ve otherwise consented, or when it’s required or permitted by law. We will only retain your personal information  for the amount of time required to fulfill the purpose for which we collected it or as may be required by law. We may share your personal information with our service-providers, business partners and third-parties  in connection with the provision of goods and services to you.

3. Accuracy & Safeguards

We will keep your personal information accurate, complete and up-to-date as necessary. We implement security measures to protect your personal information from any unauthorized use or disclosure. Our website is secured by industry leading SSL security which encrypts your information when it is transmitted in order to help ensure that it remains private.

4. Openness & Customer Access

We’ll make information available to you about our policies and practices as it relates to the management of your personal information. Upon request, we will give you access to your personal information we have collected, as permitted by law, so that you can verify the accuracy and completeness. You may request that it be amended, if appropriate.

5. Handling Customer Complaints and Suggestions

You can direct any questions or enquiries with respect to our privacy policy or our practices by contacting: info@theblindsdepot.co.za

6. Cookies

A cookie is a small file or piece of data which may be stored in your computer’s hard drive once you visit our website. We may use cookies to improve our website’s functionality and in some cases, to give visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to automatically accept cookies. You can change your browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you can decline its acceptance. Please note, however, if you disable cookies, you will not experience optimal performance of our website.

5. Other Websites

Our website may contain links to other third party sites that aren’t governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will not apply once you navigate to another website.